In recent years, lots of businesses have started to offer services focusing on the customer’s needs (a customer-oriented approach), with the intention of retaining customers.
You need excellent interpersonal and communication skills to get the best out of direct contact with customers, as well as being capable of examining how services are provided and what action to take in order to guarantee ongoing improvement.
Giuseppe Bosio offers the benefits of his extensive experience in customer service, to make sure that the demands of customers are met to their complete satisfaction.
An appropriate standard of service is one of the main elements of change in the culture of a company, which has to respond promptly to customer demands as they are presented in order to safeguard full satisfaction.
Involving an expert can make all the difference when you are working to gain the confidence of customers who are often presented with the need to stay with a supplier or look for an alternative.